Customer Service Representative

We have a position available for our busy 24/7 vet clinic. We are a unique business with opportunity to learn and grow. This will begin ASAP as a casual role, yet with a view to a full time maternity leave contract starting approximately July 2021
Our mission is to provide Peace of Mind for our clients – that is, both pet owners of the Hunter and the local vet clinics to have relief for after hours, emergencies and referral services.
You will be key to ensuring clients receive gold standard customer service during sometimes very stressful times for pet owners.

Responsibilities:

  • Managing incoming calls & patient enquiries, medical records, test results
  • Managing correspondence including mail, email, contributing to newsletters
  • Coordinating appointments and calender management for veterinarians
  • Billing and financial responsibilities including; banking & reconciliation, processing payments, invoices, receipts & follow up on outstanding accounts
  • General admin may include but not restricted to; maintain spreadsheets, database management, process and policy reviews, routine and regular tidy and clean of reception and waiting areas, ordering of stationary, document management
  • WHS: Be aware and comply with WHS requirements
  • Contribution of patient stories to our newsletters – which could also be used for our social media
  • Willingness to be one of our social media admins would be an advantage

Selection Criteria

  • A minimum 2 years previous experience working as a receptionist – health, vet or medical would be an advantage although not essential
  • Exceptional telephone manner
  • Excellent written and verbal communication skills
  • A professional, mature and caring manner
  • High level of computer literacy and typing skills
  • Ability to work with a positive, ‘nothing is too hard’ attitude
  • Outstanding organisational skills with the capacity to work under pressure

The casual position starting in March to approximately July, will be approximately 20-30hrs per week with shifts ranging from 7am-3pm or 3pm-10pm being a mix of weekdays and weekends.
This person will then hopefully progress to a maternity leave contract around July full time. Full time CSR roles will work on a 4 week rotation where 1 (maybe 2) weekends per month. The remaining hours are weekly rotations which include a week of weekday shifts 7am-3pm or 3pm-10pm. (This will average 51hrs/fortnight) Given the nature of our business, flexibility to work a range of hours is important.

If you are keen to be a part of a highly compassionate and hard working team of veterinarians and vet nurses we would love to hear from you.
Please apply with both CV and cover letter by clicking the ‘I’m Interested’ button below

Scheduling and Payroll Co-ordinator  

We have a position available for our busy 24/7 Animal and Referral Vet Hospital. We are a unique business with opportunity to learn and grow. This position can have an immediate start for the right candidate and could lead to further opportunities as we grow.

Our mission is to provide Peace of Mind for our clients – that is, both pet owners of the Hunter and the local Vet clinics, to provide relief for after hours, Emergencies and Referral services. 

This role though will be working closely with our people. Our Nursing/Animal Attendant and Vet teams, Customer Service Representatives and Administration staff.  You will be responsible for preparing and managing rosters and schedules for our 90+ casual and permanent employees using Kronos WorkForce Ready and managing a fortnightly payroll using MYOB.  Along with general Administrative duties to support the AREC Executive team. You will report directly to the head of People and Culture in this role.  There are no direct line reporting responsibilities with this role. 

We are looking for someone who loves a challenge – and someone who can thrive under pressure.  The right fit for our team would be someone who can think outside the box, who can take a creative approach to problem solving.  Life and work can be very busy and as a team of Shift workers in a 24/7 facility, it’s around the clock care for Animals, but we also need to provide care for our People.   

This role would ideally suit someone who can manage the jigsaw of staffing our large team to ensure our Hospital can operate efficiently, in conjunction with providing our people with work schedules that can enhance their work life balance with an overall focus on wellbeing for our team.  People that are cared for can ultimately provide exemplary care for our patients and clients. 

Key responsibilities: 

  • Ensuring our around the clock shifts are scheduled, employees are rostered onto shifts, and the Hospital is adequately staffed.
  • Responsibility for processing online onboarding of new employees
  • Responsibility for processing and managing the fortnightly payroll run along with general payroll duties
  • Responsibility for general administrative tasks for Executive team 

Technical skills: 

  • Sound IT skills required.
  • Ability to use a Scheduling/rostering system essential
  • Knowledge of and prior experience using Kronos WorkForce Ready Suite and MYOB will be highly regarded
  • Knowledge of the Animal Care and Vet Services Award is desirable, but not essential 
  • Knowledge of Excel spreadsheets and calculations and ability to produce and manipulate a Microsoft Word document required
  • Ability to create and maintain appropriate Hospital policies and procedures relevant to the role

Prior experience in a Human or Animal Health environment highly regarded 

Personal Conduct Performance 

  • Able to work both autonomously and as part of a larger team
  • Execute strong communication skills in dealings with Shift Worker employees
  • Live our Core Values on a daily basis 

Communication and Problem solving

  • Critical thinking skills essential along with a creative attitude towards problem solving
  • Demonstrate ability to positively and proactively implement change, as we are a rapidly changing and growing business 

Selection Criteria

  • Prior Scheduling/rostering experience required 
  • Prior Payroll experience required 
  • Outstanding organizational skills with the capacity to work under pressure and to deadlines 
  • Excellent communication skills 
  • Previous experience in human or animal health in a scheduling role highly desired 
  • Love of animals and the people that care for them essential 

This position is permanent full time Monday to Friday.  Hours can be negotiated for the right candidate.  No weekend work required for this role. 

If you have any questions, please email HR@arecvet.com.au 

**Applications close Friday 5th March** 

If you are keen to be a part of a highly compassionate and hard working team of veterinarians and vet nurses we would love to hear from you.
Please apply with both CV and cover letter by clicking the ‘I’m Interested’ button below