Updates & visiting our hospital


As the situation with Covid-19 continues to evolve here in Australia, we will endeavour to collate relevant information for our local pet loving community.  Similarly, should there be any impacts to our business operations, we will continue to add information here, and on our social media pages. At this stage, although restrictions are beginning to ease, there are ongoing safety guidelines which continue to be required when visiting our hospital. This is for the safety of both all visitors and our staff.

Please bear in mind, that due to the fact that we are an Emergency and Referral hospital, we operate very differently to a regular vet clinic. So you may notice differences in procedures between different clinics.  These differences can also be dependent on logistics such as the size of consult rooms etc. We thank you for your understanding.

AREC Stage 2 Scale back scheduled for July 1st, 2020

Phone triage: 
– As always, please call the hospital prior to your arrival
– AREC staff will ask screening questions. No clients who are unwell or displaying symptoms will be allowed in the hospital.
– Basic client information will be collected at the time of the initial phone call, and then you will be asked to complete additional forms on your arrival

Reception: 
– Clients ring on doorbell instead of calling on arrival & a staff member will meet you at the door
– One client  per pet for a consultation. Up to 9 clients can wait in waiting room at a time
– Client sanitises hands
– As our consults are usually longer than 15mins, when clients are in the consult room, they are asked to wear a mask, and the attending vet or nurse will also wear a mask.
– Social distancing guidelines must be upheld – please observe signage and instructions from staff
– Reception will be able to be used as a waiting room again provided no more than 9 clients in the waiting room at a time. Additional visitors will be asked to wait outside the building – preferably in the comfort of your vehicle. We thank you for your understanding on this particular point. This is largely due to the fact that, being emergency, the flow of visitor traffic can be difficult to predict – even in the middle of the night!

Triage: 
– Triage is done with owner in the consult room as previously (hands sanitised and mask) 
– Triage nurse wearing mask and goggles 
– Client and patient wait in the waiting room.  

Consult 
– Vet does consult with owner – both wearing mask, vet wearing goggles 

Estimate presentation 
– If treatment plan is admission to hospital, owner waits in consult room for nurse to present estimate 
– Nurse presents & discusses estimate – owner is given a copy of the estimate to view and keep. 

Payment 
Payment done at reception desk or over the phone

Owner Visits – for admitted patients
– Up to two owners may visit a patient together in hospital where a visit outside is not possible 
– Clients visiting in the building must sanitise their hands on arrival and wear a mask. 
– Visit of up to 15 minutes 

Preferred in hospital visit locations;
This will be decided on by staff based on the condition of the patient and the number of people present in the hospital.
1st preference: outside 
2nd preference: consult room
3rd: procedure room 
4th: treatment room 

Euthanasia – this is a very difficult time and staff are doing everything they can to accommodate the comfort of pets, their families and safety guidelines
The number of people being present for euthanasia in consult room 4 has been increased: 

  • Up to 4 adult clients OR 
  • Families with 2 adults and their children (school age or younger) 
    Clients must sanitise their hands on arrival and wear a mask
    The grieving process may be extended beyond 15 minutes provided clients are wearing masks
    The rest of the COVID procedure for euthanasia is unchanged (eg vet wears mask, goggles, gloves, social distancing maintained, exhaust fan on) 

We have registered as a covid safe business with NSW Govt


AREC Stage 1 Scale back scheduled for June 12th, 2020

We thank everyone for you understanding. Please continue to follow the advice and directions from our staff.


Updated Monday 23rd March
Changes to how we currently are receiving pets;

  1. It is more important than ever to call (4957 7106) ahead to the hospital before beginning your journey or referring a patient to our hospital.
  2. Staff will assist with our usual triage questions, then ask you a series of screening questions relating to your health and travel
  3. Upon arrival, and once you are parked, please do not exit your car or attempt to enter the building, but call again and advise staff of your location.
  4. Staff will meet you with the appropriate PPE and conduct an initial triage of your pet whilst you are still in the car.
  5. They will take your pet into the hospital for a consultation with a veterinarian & you are asked to wait in your car/outside
  6. You will then be called to discuss the veterinarians observations, recommendations and plan for your pet.
  7. At all times we ask that you respect the social distancing requirements

We are so thankful for the understanding that clients have already shown in these very unusual times.

We also understand that due to the additional processes and procedures, that wait times may be longer than normal.  We very much appreciate your continued patience.  If you have any questions, please do not hesitate to ask our staff and they will do their best to assist.


For our valued referring clinics;

  • Dr Julian Lunn and Dr Natashia Evans remain to be working their normal scheduled days in our Broadmeadow hospital
  • Dr John Hutt has suspended Dermatology consults until advised
  • Dr Lindy Price will be predominantly working remotely.  For rehabilitation enquiries, please contact her directly lindy.price31@gmail.com 
  • All seminars, journal clubs etc are all suspended and advice will be communicated for the ones we are able to conduct ‘remotely’ via teleconferencing.
  • We than you for your patience and support.  Everything is changing quickly, yet you may find some processes like histories may take a little longer than normal.  All our staff have been wonderful and we ask for your continued patience and support over this challenging period.


Please find below a series of informational links from reputable sources regarding the coronavirus and your pets;

World Health Organisation – FAQs

Can I catch COVID-19 from my pet?
No. There is no evidence that companion animals or pets such as cats and dogs have been infected or could spread the virus that causes COVID-19.”
Source: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

Australian Veterinary Association

“Pets and COVID-19: there is no evidence that pets play a role in the spread of COVID-19, or that pets become sick from it. City University in Hong Kong has made a video to allay the concerns of pet owners about COVID-19:” (Source: AVA Facebook)
http://ow.ly/Inyh50yFRy0

Australian Government Department of Health
https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
Live Mapping of Global Cases
https://gisanddata.maps.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6
NSW Health
The following link includes some excellent resources 
https://www.health.nsw.gov.au/Infectious/diseases/Pages/coronavirus.aspx
Vet Education
Some good Veterinary specific advice;
https://veteducation.com.au/the-corona-virus-outbreak-advice-for-veterinary-professionals-and-their-clients/
What is AREC doing to reduce risk to staff and clients?
  • We have formed a committee who are working on a number of areas to organise, assess, protect, prepare, action and communicate
  • Some of these actions have already included increasing our inventory ordering to mitigate shortages of essential medications, equipment etc
  • We have increased our hygiene controls throughout the hospital – including patient areas, administration and client/reception areas
  • We continue to work with our staff to best educate and equip them to ensure all scenarios are considered

As we implement the above controls and revised processes, we ask for your understanding and patience

Source: www.independent.co.uk