Updates & visiting our hospital

As the situation with Covid-19 evolves here in Australia, we will endeavour to collate relevant information for our local pet loving community.  Similarly, should there be any impacts to our business operations, we will continue to add information here, and on our social media pages

The Animal Referral and Emergency Centre takes the health and safety of our staff, clients and patients very seriously.  We continue to closely monitor the situation using a number of credible government and professional sources. We have changed a number of our procedures and processes and it is important that you are familiar before visiting our hospital.

Updated Monday 23rd March
Changes to how we currently are receiving pets;

  1. It is more important than ever to call (4957 7106) ahead to the hospital before beginning your journey or referring a patient to our hospital.
  2. Staff will assist with our usual triage questions, then ask you a series of screening questions relating to your health and travel
  3. Upon arrival, and once you are parked, please do not exit your car or attempt to enter the building, but call again and advise staff of your location.
  4. Staff will meet you with the appropriate PPE and conduct an initial triage of your pet whilst you are still in the car.
  5. They will take your pet into the hospital for a consultation with a veterinarian & you are asked to wait in your car/outside
  6. You will then be called to discuss the veterinarians observations, recommendations and plan for your pet.
  7. At all times we ask that you respect the social distancing requirements

We are so thankful for the understanding that clients have already shown in these very unusual times.

We also understand that due to the additional processes and procedures, that wait times may be longer than normal.  We very much appreciate your continued patience.  If you have any questions, please do not hesitate to ask our staff and they will do their best to assist.

For our valued referring clinics;

  • Dr Julian Lunn and Dr Natashia Evans remain to be working their normal scheduled days in our Broadmeadow hospital
  • Dr John Hutt has suspended Dermatology consults until advised
  • Dr Lindy Price will be predominantly working remotely.  For rehabilitation enquiries, please contact her directly lindy.price31@gmail.com 
  • All seminars, journal clubs etc are all suspended and advice will be communicated for the ones we are able to conduct ‘remotely’ via teleconferencing.
  • We than you for your patience and support.  Everything is changing quickly, yet you may find some processes like histories may take a little longer than normal.  All our staff have been wonderful and we ask for your continued patience and support over this challenging period.

Please find below a series of informational links from reputable sources regarding the coronavirus and your pets;

World Health Organisation – FAQs

Can I catch COVID-19 from my pet?
No. There is no evidence that companion animals or pets such as cats and dogs have been infected or could spread the virus that causes COVID-19.”
Source: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

Australian Veterinary Association

“Pets and COVID-19: there is no evidence that pets play a role in the spread of COVID-19, or that pets become sick from it. City University in Hong Kong has made a video to allay the concerns of pet owners about COVID-19:” (Source: AVA Facebook)

Australian Government Department of Health
Live Mapping of Global Cases
NSW Health
The following link includes some excellent resources 
Vet Education
Some good Veterinary specific advice;
What is AREC doing to reduce risk to staff and clients?
  • We have formed a committee who are working on a number of areas to organise, assess, protect, prepare, action and communicate
  • Some of these actions have already included increasing our inventory ordering to mitigate shortages of essential medications, equipment etc
  • We have increased our hygiene controls throughout the hospital – including patient areas, administration and client/reception areas
  • We continue to work with our staff to best educate and equip them to ensure all scenarios are considered

As we implement the above controls and revised processes, we ask for your understanding and patience

Source: www.independent.co.uk