At the Animal Referral and Emergency Centre emergency care is our passion and our focus.

We are proud to support over 50 daytime vet clinics by being the only 24/7 fully staffed small animal hospital in the region.

All AREC staff are comprehensively trained in emergency management, and are experienced in dealing with emergencies of all types.

To best serve our patients we provide the services of a fully equipped on-site laboratory, radiology and ultrasound, minor and major surgery.

We are dedicated to providing patient care and peace of mind to pet owners 24/7.

What to expect when your pet is admitted to our emergency hospital?

See below for some commonly asked questions, from clients when their precious pet is admitted to hospital.

Firstly,……
Thank you for entrusting us with the care for your beloved pet at the Animal Referral and Emergency Centre.

Staff remain vigilant all day and night, and you can be rest assured, knowing that we are closely monitoring your pet, and meeting their needs around the clock.

When your pet requires to be admitted to hospital

On admission to hospital, your pet first has an identification collar placed, which is very similar to the id band humans wear when admitted to hospital.
Your pet is provided with any treatment, diagnostic tests and nursing care provided as discussed with the veterinarian during your consultation.
Please let us know if your pet is on any regular medications or a particular diet – we may request that these are brought in during their hospital stay.

When should I call?

Depending on the time of day, we recommend calling a few hours after admission to get an update from our friendly veterinary and nursing staff.  For further days in hospital you can expect the hospital veterinarian to call you between 9am and 12pm.  Our hospital veterinarian will examine and assess your pet before discussing their ongoing treatment plan together with you.  This allows our staff to provide your pet with the best care possible.

If there are any concerns with your pet, you will be contacted immediately, so please be sure to check the contact numbers you have left with us, and ensure your phone is close by.

Our experienced emergency nursing staff are integral to your pet’s treatment and care during their hospital stay.  Our friendly nursing staff can provide you with further updates on your pet’s condition.

If you have a tentative discharge appointment booked please call prior to your appointment to confirm your pet’s plan after discharge.

Please note: Our staff are unavailable to give patient updates between 6am-7am and 6pm-7pm due to patient handover.

Can I visit my pet in hospital?

Due to social distancing unfortunately we cannot provide ‘in hospital’ visits with patients to our treatment area.  However, you may be able to visit them in a consultation room.  Please discuss this with our friendly staff, and we encourage a courtesy call prior to coming to the hospital.

Please call 02 4957 7106 before arrival